Usually, many users are facing the problem that their Roku screen is turning to purple automatically with HDCP Unauthorized Error. This is generally due to the reason if Roku device finds that the audio/video receiver (AVR) or the TV is not supporting the proper content technology that is HDCP.
Therefore, due to this fact, Roku displays the purple screen with the message “unauthorized HDCP” and sometimes it displays only the simple purple screen. Generally, if your TV does not support the HDCP then Roku will show you the purple screen.
Now, let e discuss about the HDCP that what exactly it is.
HDCP Unauthorized Error:
Mainly HDCP is the industry of the TV and movies. The main aim of HDCP is to prevent the copy of the digital audio or the video content over the HDMI cable. In addition to this, the above problem will also cause 2 other issues like:
- Either faulty HDMI connector or
- The faulty HDMI cable.
Now, let we talk about the solutions regarding the Roku purple screen.
Steps to Resolve HDCP unauthorized problem:
In order to resolve the HDCP problem, you can refer the below steps:
- First of all, you need to remove the HDMI cable from your Roku device as well as your TV/AVR too.
- After this, turn your Roku, as well as your TV, is the “off” mode. For this, you have to remove the corresponding cables from both the devices.
- Once you perform the above two steps, the next step is to plug back your TV and Roku device to the power source.
- After this, again reconnect your TV and Roku device. a
- Now, switch “on” both the devices.
Moreover, all the above steps will definitely resolve your HDCP problem. In the case above steps will not resolve your problem then for this, you can follow the below steps.
Other steps to resolve purple screen problem:
- Firstly, attach the new or some other HDMI cable on your TV. This is generally to ensure the working of HDMI cable.
- Now, connect your Roku player directly to your TV if you are using the AVR or HDMI switch.
- Moreover, if you are using the computer or laptop then try to use the TV.
- At last, try to use the different display settings.
- For this, go to “Settings” > “Display Type”.
- Make sure that you’re TV or your AVR must fully support the HDCP.
If the error still persists then go to Roku support. The Roku Care Support will surely give you the best suggestions in order to resolve the above problem.